Idea Sorting & Selection Matrix
January 1, 2008 | Toolkit
Hospitals must determine areas of focus.
Hospitals and Hospital Systems
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Hospital Governance and the Quality of Care
January 1, 2010 | Journal Article
A new survey shows that half of hospital boards don't rate quality as a top priority. In this article, researchers surveyed a nationally representative sample of board chairs of 1,000 U.S. hospitals to understand their expertise, perspectives and activities in clinical quality.
A Proclamation for Change
June 1, 2009 | Journal Article
This article captures the creation and impact of the Proclamation of Change, highlighting how three programs came together synergistically to change care in hospitals and outpatient setting.
Special Units Give Nurses Autonomy, High Expectations
December 16, 2008 | Program Result Report
In 2000, Meridian Health system, located in Neptune, N.J., was struggling to integrate the merger of three hospitals. Its patient and employee satisfaction scores were low.
Nurses Transform Unwieldy Decision-Making, Go Back to Bedside
December 16, 2008 | Program Result Report
At Aurora St. Luke's Medical Center, too many nurses had a part in decision-making, which meant that few decisions were made.
Boone Hospital to Employees: Be Nice or Leave
December 16, 2008 | Program Result Report
In 1993, Boone Hospital Center's new president, faced with changes in healthcare financing and increased competition, introduced a new job requirement: employees had to be nice.
Poor Ratings from Community Wake Up Hospital
December 16, 2008 | Program Result Report
In 2003, St. Alphonsus Regional Medical Center in Boise, Idaho got a jolt when the marketing department conducted routine focus groups among community members.
From Status Quo to Top Children's Hospital
December 16, 2008 | Program Result Report
In 1993, Children's Mercy Hospitals and Clinics in Kansas City, Mo. needed a push. It got one from a visionary CEO who had a bold vision: It would be the best children's hospital in the world.
A Troubled Hospital Stumbles in its Transformation Attempt
December 16, 2008 | Program Result Report
Copley Hospital in Morrisville, Vt. is a small, community hospital with a history of poor relations between its administration and its nurses. Copley's effort to transform its culture in 2005 did nothing to improve those relations.
Nurses Find Their Identity
December 16, 2008 | Program Result Report
At M.D. Anderson Cancer Center in Houston nurses were overshadowed by the center's national reputation for cancer care and a complex organization that made it difficult for nurses to relate to their colleagues.