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December 16, 2008 | Program Result Report
In 2000, Meridian Health system, located in Neptune, N.J., was struggling to integrate the merger of three hospitals. Its patient and employee satisfaction scores were low.
December 16, 2008 | Program Result Report
At Aurora St. Luke's Medical Center, too many nurses had a part in decision-making, which meant that few decisions were made.
December 16, 2008 | Program Result Report
In 1993, Boone Hospital Center's new president, faced with changes in healthcare financing and increased competition, introduced a new job requirement: employees had to be nice.
December 16, 2008 | Program Result Report
In 2003, St. Alphonsus Regional Medical Center in Boise, Idaho got a jolt when the marketing department conducted routine focus groups among community members.
December 16, 2008 | Program Result Report
In 1993, Children's Mercy Hospitals and Clinics in Kansas City, Mo. needed a push. It got one from a visionary CEO who had a bold vision: It would be the best children's hospital in the world.
December 16, 2008 | Program Result Report
Copley Hospital in Morrisville, Vt. is a small, community hospital with a history of poor relations between its administration and its nurses. Copley's effort to transform its culture in 2005 did nothing to improve those relations.
December 16, 2008 | Program Result Report
At M.D. Anderson Cancer Center in Houston nurses were overshadowed by the center's national reputation for cancer care and a complex organization that made it difficult for nurses to relate to their colleagues.
December 16, 2008 | Program Result Report
In 1998, Humility of Mary Health Partners, a two-hospital Catholic health system in Ohio, undertook a process of cultural transformation to address growing dissatisfaction among nurses.
December 16, 2008 | Program Result Report
The need for a physical facelift prompted a much deeper change at Lakeland Community Hospital in Niles, Mich.
December 16, 2008 | Program Result Report
A Catholic hospital located in a state that became the center for a national debate on medical ethics needed to shore up its own approach to ethics.