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Health Insurance Exchanges

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Designing Consumer Assistance Programs

March 1, 2013 | Issue Brief

Major state decisions regarding coverage expansion consumer assistance strategies are outlined in this brief, in addition to tools state officials can use when determining how to meet the needs of new and existing consumers.

What Should Exchanges Know About Call Centers

March 1, 2013 | Issue Brief

This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives.

Navigators and In-Person Assistors

March 1, 2013 | Issue Brief

This brief outlines important policy issues for states to consider while implementing their Navigators and IPA programs, as well as summarizes the basic information and guidance released to date.

Federally Facilitated Exchanges

January 31, 2013 | Issue Brief

More than a dozen states have chosen to forgo developing their own state-based health insurance exchanges in favor of a federal plan.

The CO-OP Health Insurance Program

March 11, 2013 | Issue Brief

The Affordable Care Act's consumer operated and oriented plans, CO-OPs, are supposed to increase competition in the health insurance market. However, they face major challenges as they prepare for open enrollment in October, 2013.

Reform in Action: How Will Health Insurance Exchanges Improve Quality?

July 9, 2012 | Issue Brief/Infographic

Health insurance exchanges offer states a number of options to drive quality improvement and delivery system reform.

State Insurance Exchanges Face Challenges In Offering Standardized Choices Alongside Innovative Value-Based Insurance

February 4, 2013 | Journal Article

Transparency about benefits and cost sharing, and uniform definitions and descriptions of design attributes—in plain English—will be necessary to support informed consumer decision-making.

A Tool for States to Conduct a "Gap Analysis" of Their Information Infrastructure Resources

April 30, 2013 | Program Result

Social Interest Solutions created a tool to help states complete a "gap analysis" revealing which existing software and hardware they could use to create a new health insurance exchange and which resources they lacked.

What Can Help States Create Health Insurance Exchanges?

August 1, 2011 | Issue Brief

A major component of the Affordable Care Act (ACA) is the creation of state-based health insurance exchanges—online marketplaces where consumers and businesses can compare and purchase coverage.

Should States Integrate Health Insurance Exchanges and Medicaid?

August 1, 2011 | Issue Brief

By fully integrating Medicaid with their health insurance exchanges, states can reap numerous cost efficiencies in administration, enrollment strategies, consumer outreach and infrastructure.

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