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February 25, 2011 | Program Result Report
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
February 4, 2011 | Toolkit
Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.
September 23, 2002 | News Release
The Robert Wood Johnson Foundation (RWJF) launched a new program, Urgent Matters. The $4.6 million program is designed to reduce emergency department crowding and to assess the condition of the health care safety net.
May 7, 2008 | News Release
This issue brief released by the Center for Studying Health System Change focuses on hospital EDs that are faced with patients seeking care for non-urgent issues that could be treated in alternative settings such as physician offices.
January 1, 2006 | Book
In the absence of universal health insurance coverage, large numbers of low-income or disadvantaged Americans rely on safety net providers. The Robert Wood Johnson Foundation's safety net grantmaking has aimed at expanding access to health. This cha ...
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site John Muir Medical Center made several changes to its triage process in order to accelerate ED intake. These changes focused on three initiatives: direct-to-bed, mini-triage and mini-registration. These initia ...
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual ...
September 1, 2006 | Toolkit
In order to better coordinate patient care within the emergency department (ED), two patient care teams were created.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The mission of EM Xpress is to eliminate ambulance gridlock at hospitals by speeding patient offloads. Borrowing from a car racing model, EM Xpress uses “pit crews” to expedite the transfer of patient care be ...
February 1, 2011 | Report
Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.