Following the Leader
February 1, 2011 | Report
Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.
Emergency Care
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Ambulance Diversion, ER Crowding, and How It Affects You
July 7, 2011 | Human Capital Blog Post
To make matters worse, overloaded ERs are more common than they used to be – at least in part because some hospitals are closing down their emergency departments. Another recent study we published in JAMA (covered in the New York Times on May 18, 20 ...
Perfecting Patient Flow
January 1, 2005 | Report
Prepared by the RWJF-supported Urgent Matters program,the report was published in May 2005 by the National Association of Public Hospitals. The report describes practical approaches to easing emergency department crowding as implemented in three mem ...
Urgent Matters
February 25, 2011 | Program Result
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
Stony Brook ED Consult Tracking Form
February 4, 2011 | Toolkit
Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.
New Program Launched to Help Emergency Departments Relieve Crowding, Improve Health Care Delivery
September 23, 2002 | News Release
The Robert Wood Johnson Foundation (RWJF) launched a new program, Urgent Matters. The $4.6 million program is designed to reduce emergency department crowding and to assess the condition of the health care safety net.
Frequent Emergency Deptartment Users are Not Abusers, Study Finds
March 29, 2006 | News Release
Recommended Reading Why Do Parents Bring Children to the Emergency Department for Nonurgent Conditions? Does Lack of a Usual Source of Care or Health Insurance Increase the Likelihood of an Emergency Department Visit?: Results of a National Populati ...
John Muir Medical Center
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site John Muir Medical Center made several changes to its triage process in order to accelerate ED intake. These changes focused on three initiatives: direct-to-bed, mini-triage and mini-registration. These initia ...
William Beaumont Hospital, Royal Oak Campus
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual ...
Gwinnett Medical Center
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The hospital created protocols for patients with common complaints so that tests could be started for these patients while they were waiting to see a physician. This strategy uses previously wasted time in th ...