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January 4, 2011 | Human Capital Blog Post
Marie Crandall, M.D., M.P.H., RWJF Physician Faculty Scholar (2008-2011), has an article in the December 2010 Archives of Surgery, in which she reports findings from her research into whether seriously injured trauma patients in Illinois are being t ...
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The hospital created a multidisciplinary team to develop an improved protocol for asthma patients in the emergency department (ED). The result was the addition of a dedicated respiratory therapist in the ED f ...
June 4, 2008 | Story
Staff developed a dedicated position, the Call Back Clerk, and a user-friendly database to conduct individual patient follow-up calls after discharge from the ED.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site In order to conduct individual patient follow-ups, a call back clerk phones discharged patients to inquire about the status of their medical conditions and their satisfaction with their providers. This inform ...