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August 13, 2012 | Human Capital Blog Post
I wasn’t even supposed to work that night. I had finished a long day of meetings, and found out at 6:30 pm that my colleague, who had called in sick twice in 40 years, had influenza and he knew it was best not to expose Emergency Department (ED) pat ...
February 25, 2011 | Program Result
Urgent Matters was a national program of the Robert Wood Johnson Foundation (RWJF) that aimed to relieve emergency department overcrowding, improve patient care and increase patient satisfaction.
February 4, 2011 | Toolkit
Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site John Muir Medical Center made several changes to its triage process in order to accelerate ED intake. These changes focused on three initiatives: direct-to-bed, mini-triage and mini-registration. These initia ...
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site Instead of sending patients to the waiting room following triage, patients are sent to one of three treatment areas under the straight-back triage policy. Sending patients to the treatment area sends a visual ...
September 1, 2006 | Toolkit
In order to better coordinate patient care within the emergency department (ED), two patient care teams were created.
September 1, 2006 | Toolkit
Related websites Urgent Matters Web site The mission of EM Xpress is to eliminate ambulance gridlock at hospitals by speeding patient offloads. Borrowing from a car racing model, EM Xpress uses “pit crews” to expedite the transfer of patient care be ...
May 1, 2002 | Program Result
The Arizona Center on Aging, University of Arizona College of Medicine, Tucson, funded the expansion of Project OPEN (Older Persons' Emergency Response Network).
July 1, 2002 | Program Result
During 1994 and 1995, staff at Verde Valley Caregivers Coalition in Sedona, Ariz., expanded a volunteer-run caregiver's coalition to serve more elderly people in the Sedona, Ariz., area, and expand its geographic reach.
February 1, 2011 | Report
Urgent Matters Learning Network II final report shares case studies, results, success and lessons learned.