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March 1, 2013 | Issue Brief
This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives.
August 1, 2012 | Report
The Individual Eligibility Business Requirements Template, prepared by Manatt Health Solutions, was developed in order to help drive state decisions and is based on the the eligibility business functions that state Exchanges and Medicaid agencies ar ...
September 1, 2010 | Report
Report delves into how states can most effectively address issues about eligibility, enrollment, benefit levels, plan selections, and premium collection and tracking.
March 1, 2012 | Toolkit
The Health Reform Toolkit Series focuses on outreach and enrollment for those newly eligible under ACA. It offers ideas and resources that may be useful as states plan and implement their own outreach and enrollment efforts, with a particular focus on those individuals and families who will be newly eligible for Medicaid or subsidized insurance coverage in 2014.
April 1, 2011 | Toolkit
Toolkit series provides resources to help states plan, build and implement elements of ACA.
March 1, 2013 | Issue Brief
Major state decisions regarding coverage expansion consumer assistance strategies are outlined in this brief, in addition to tools state officials can use when determining how to meet the needs of new and existing consumers.
April 1, 2012 | Issue Brief
The State Network summarizes key provisions in the Patient Protection and Affordable Care Act (ACA) final rule, which represents the most significant guidance to date on Health Insurance Exchanges operation, setting forth minimum standards.
March 13, 2012 | Issue Brief
The Health Reform Toolkit Series includes toolkits on: building an effective exchange website, implementing a public education campaign, determining health benefit designs to be offered, mitigating risk, and outreach and enrollment to those newly eligible.
May 1, 2012 | Report
This paper funded by the Robert Wood Johnson Foundation, and authored by a joint team from Georgetown University's Health Policy institute and the National Academy of Social Insurance, provides insight for state and federal officials considering how they will assume responsibility for managing health plans once health insurance exchanges are established.
August 1, 2011 | Issue Brief
States will play a vital role in the success of federal health reform by enrolling residents in public health insurance programs.