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Dispute Resolution

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A 62-Year-Old Woman with Skin Cancer Who Experienced Wrong-Site Surgery

August 12, 2009 | Journal Article

This article looks at how medical errors are handled in the health professions and suggests that full disclosure of the mistake, in addition to an apology and follow-up, may be the best way to approach this sensitive topic.

Consumer Engagement in a Multi-Stakeholder Group

January 1, 2010 | Issue Brief

Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.

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