Consumer Engagement in a Multi-Stakeholder Group
January 1, 2010 | Issue Brief
Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.
Dispute Resolution
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Families USA Established a Support Center to Boost Capacity of Consumer Health Assistance Programs
May 1, 2007 | Program Result
Families USA created and ran a support center - the Health Assistance Partnership - to provide technical assistance to consumer health assistance programs.
First Comprehensive Catalog of Health Care Ombudsman Programs and Technical Guide for Establishing Them
May 1, 2002 | Program Result
The Families USA Foundation produced the first comprehensive, nationwide catalog of health care ombudsman programs, and a guide to the key technical and design issues involved in establishing such programs.
Research Paper Encourages Organized Patient Involvement in MCOs
November 1, 2002 | Program Result
The Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).