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November 1, 2001 | Program Result Report
From 1998 to 2000, staff at the American Bar Association Commission on Legal Problems of the Elderly surveyed managed care plans on their current practices for resolving enrollee-plan disputes. The project emphasized disputes involving older people and recommended workable options for improving dispute resolution.
September 1, 2003 | Program Result Report
New York University's Robert Wagner Graduate School of Public Service and The Mediation Group, a nonprofit organization in Boston, worked together to develop a protocol to help managed care organizations improve their dispute resolution practices.
November 1, 2002 | Program Result Report
The Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).