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August 12, 2009 | Journal Article
This article looks at how medical errors are handled in the health professions and suggests that full disclosure of the mistake, in addition to an apology and follow-up, may be the best way to approach this sensitive topic.
March 22, 2005 | Program Result
The New Jersey Office for the Ombudsman for the Institutionalized Elderly, in collaboration with the Stein Ethics Network at the Cooper Health System in Camden, N.J., developed and organized the New Jersey Long-Term Care Ethics Network.
May 1, 2002 | Program Result
The Families USA Foundation produced the first comprehensive, nationwide catalog of health care ombudsman programs, and a guide to the key technical and design issues involved in establishing such programs.
November 1, 2002 | Program Result
The Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).
May 1, 2007 | Program Result
Families USA created and ran a support center - the Health Assistance Partnership - to provide technical assistance to consumer health assistance programs.