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September 1, 2003 | Program Result
New York University's Robert Wagner Graduate School of Public Service and The Mediation Group, a nonprofit organization in Boston, worked together to develop a protocol to help managed care organizations improve their dispute resolution practices.
January 1, 2010 | Issue Brief
Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.
November 1, 2001 | Program Result
From 1998 to 2000, staff at the American Bar Association Commission on Legal Problems of the Elderly surveyed managed care plans on their current practices for resolving enrollee-plan disputes. The project emphasized disputes involving older people and recommended workable options for improving dispute resolution.
May 1, 2002 | Program Result
The Families USA Foundation produced the first comprehensive, nationwide catalog of health care ombudsman programs, and a guide to the key technical and design issues involved in establishing such programs.
November 1, 2002 | Program Result
The Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).
May 1, 2007 | Program Result
Families USA created and ran a support center - the Health Assistance Partnership - to provide technical assistance to consumer health assistance programs.