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September 1, 2003 | Program Result
New York University's Robert Wagner Graduate School of Public Service and The Mediation Group, a nonprofit organization in Boston, worked together to develop a protocol to help managed care organizations improve their dispute resolution practices.
November 1, 2001 | Program Result
From 1998 to 2000, staff at the American Bar Association Commission on Legal Problems of the Elderly surveyed managed care plans on their current practices for resolving enrollee-plan disputes. The project emphasized disputes involving older people and recommended workable options for improving dispute resolution.
January 9, 2013 | Program Result
In 2012, the Center for Applied Research reconvened nurses and physician representatives of associations who had participated in an unsuccessful attempt to produce consensus on interprofessional collaboration, to draw lessons from the project.
March 22, 2005 | Program Result
The New Jersey Office for the Ombudsman for the Institutionalized Elderly, in collaboration with the Stein Ethics Network at the Cooper Health System in Camden, N.J., developed and organized the New Jersey Long-Term Care Ethics Network.
May 1, 2002 | Program Result
The Families USA Foundation produced the first comprehensive, nationwide catalog of health care ombudsman programs, and a guide to the key technical and design issues involved in establishing such programs.
November 1, 2002 | Program Result
The Indiana University School of Public and Environmental Affairs prepared and disseminated a publication exploring opportunities for patient representation in managed care organizations (MCOs).
May 1, 2007 | Program Result
Families USA created and ran a support center - the Health Assistance Partnership - to provide technical assistance to consumer health assistance programs.