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Dispute Resolution

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Protocol Developed to Improve Dispute Resolution Practices in Health Plans

September 1, 2003 | Program Result

New York University's Robert Wagner Graduate School of Public Service and The Mediation Group, a nonprofit organization in Boston, worked together to develop a protocol to help managed care organizations improve their dispute resolution practices.

Consumer Engagement in a Multi-Stakeholder Group

January 1, 2010 | Issue Brief

Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.

Researchers Find Elderly Patients Need Help in Navigating Disputes Over Care

November 1, 2001 | Program Result

From 1998 to 2000, staff at the American Bar Association Commission on Legal Problems of the Elderly surveyed managed care plans on their current practices for resolving enrollee-plan disputes. The project emphasized disputes involving older people and recommended workable options for improving dispute resolution.

How to Foster Interprofessional Collaboration Between Physicians and Nurses?

January 9, 2013 | Program Result

In 2012, the Center for Applied Research reconvened nurses and physician representatives of associations who had participated in an unsuccessful attempt to produce consensus on interprofessional collaboration, to draw lessons from the project.

New Directions in Medical Liability Reform

April 21, 2011 | Journal Article

New models of response to medical injuries which focus on improving delivery of safe and efficient patient care hold promise.

National Costs of the Medical Liability System

September 1, 2010 | Journal Article

Concerns about reducing the rate of growth of health expenditures have reignited interest in medical liability reforms and their potential to save money by reducing the practice of defensive medicine. This article identifies the various components of liability system costs, generates national estimates for each component, and discusses the level of evidence available to support the estimates.

Physicians' Fears of Malpractice Lawsuits are not Assuaged by Tort Reforms

September 1, 2010 | Journal Article

Physicians contend that the threat of malpractice lawsuits forces them to practice defensive medicine, which in turn raises the cost of health care.

The Flaws in State 'Apology' and 'Disclosure' Laws Dilute Their Intended Impact on Malpractice Suits

September 1, 2010 | Journal Article

Apologies are rare in the medical world, where health care providers fear that admissions of guilt or expressions of regret could be used by plaintiffs in malpractice lawsuits.

Malpractice Reform ¿ Opportunities for Leadership by Health Care Institutions and Liability Insurers

April 15, 2010 | Journal Article

The authors examine three "disclosure and offer" models which may balance the interests of providers and patients better than the existing malpractice system.

New Studies by RWJF Scholars Focus on Malpractice, Tort Reform, Error Disclosure Laws

September 15, 2010 | Story

Research published in a special issue of "Health Affairs" journal--and featured at a National Press Club event--estimates liability costs at 2.4 percent of overall health care total.

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