Ensuring REL Data Collection with the Use of a Post-Discharge Survey Tool
September 29, 2010 | Story
Mercy Health Partners wanted to ensure patients are being asked about their race, ethnicity and preferred language (REL).
Discharge From Health Care Facility
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Patient Discharge Instruction Record
June 4, 2008 | Toolkit
Sinai-Grace Hospital in Detroit, Mich., developed a systemwide universal discharge instruction form, merging general discharge instructions with cardiac-specific discharge instructions for patients with acute myocardial infarction or heart failure.
Speaking Together: National Language Services Network
April 18, 2011 | Program Result
Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.
Telephone Interpretation Services Can Serve Hospitals Well
April 6, 2011 | Program Result
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."