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Cultural Competence

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  • Topic: Cultural competence
  • Topic: Benchmarks and best practices
By Topic
  • Workforce issues (13)
  • Cultural, gender, racial, religious and ethnic barriers (10)
  • Patient education (10)
  • Language and health illiteracy barriers (9)
  • Communicating with patients (8)
  • Immigrants and refugees (8)
  • Hospitals and hospital systems (7)
  • Patient satisfaction/customer service (7)
  • Medical treatment facilities (6)
  • Quality of care (4)
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  • Disparities in quality of care (4)
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    • Toolkit (7)
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Developing the Translation Brief

April 1, 2009 | Toolkit

The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

Heart Failure Encounter Form

June 1, 2008 | Toolkit

An off-site, nurse-led heart failure clinic was created to help heart failure patients better control and self-manage their disease post-hospitalization.

Cardiology Admission Orders Physician's Order Sheet

June 4, 2008 | Toolkit

Staff combined information from three existing order sets into a single, comprehensive cardiology admission order set to reduce provider confusion and help the hospital reach regular compliance rates of 90 to 100% for evidence-based cardiac measures.

Patient Discharge Instruction Record

June 4, 2008 | Toolkit

Sinai-Grace Hospital in Detroit, Mich., developed a systemwide universal discharge instruction form, merging general discharge instructions with cardiac-specific discharge instructions for patients with acute myocardial infarction or heart failure.

Expecting Success Toolkit

June 5, 2008 | Toolkit/Video

Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.

Improving Patient Provider Communication for Latinos at Temple University Hospital and Temple University School of Medicine

November 1, 2011 | Journal Article

The report profiles a program at Temple University that aimed to increase the availability of highly trained medical translators. Temple University was one of 10 sites across the country awarded grants under the RWJF initiative Hablamos Juntos.

Dartmouth Atlas Project

April 18, 2011 | Program Result

The overarching objective of the Dartmouth Atlas is to report local and regional variation in the performance of U.S. health care to policymakers and health systems and to provide interpretation of unwarranted variation that can guide policy.

Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Result

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members

November 18, 2009 | Program Result

Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.

Language Barriers in Health Care

September 1, 2008 | Journal Article

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