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Cultural Competence

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  • Topic: Cultural competence
  • Topic: Hospitals and hospital systems
By Topic
  • Cultural, gender, racial, religious and ethnic barriers (21)
  • Workforce issues (20)
  • Medical treatment facilities (16)
  • Patient education (15)
  • Language and health illiteracy barriers (13)
  • Communicating with patients (11)
  • Discharge from health care facility (9)
  • Patient satisfaction/customer service (9)
  • Cardiovascular disease (9)
  • Immigrants and refugees (9)
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Self-Assessment Tool Helps Urban Hospitals Address Sociocultural Barriers to Health Care Access

June 1, 2001 | Program Result

The National Public Health and Hospital Institute assessed the status and progress of urban hospitals in addressing sociocultural barriers to health care access.

Temple University Health System in Philadelphia Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 16, 2007 | Program Result

Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.

Expecting Success: Excellence in Cardiac Care

National Program

Expecting Success was a national program aimed at improving the quality of cardiac care while reducing racial, ethnic and language disparities.

Importance of Language Services

June 4, 2008 | Issue Brief

While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.

Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members

November 18, 2009 | Program Result

Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.

Creating a Video-Medical Spanish Interpreting System in Six Rural Nebraska Counties

November 18, 2009 | Program Result

The participating hospitals were connected to a videoconferencing system through a new statewide communications network known as the Nebraska Statewide Telehealth Network.

A Partnership of Two NYC Hospitals Trained Providers to Offer End-of-Life Care for Minority Populations in Harlem

October 17, 2008 | Program Result

Memorial Sloan-Kettering Cancer Center and North General Hospital trained physicians to provide culturally sensitive palliative and hospice care to underserved, minority populations and to provide such care to residents of Harlem and other communities.

Patient Discharge Instruction Record

June 4, 2008 | Toolkit

Sinai-Grace Hospital in Detroit, Mich., developed a systemwide universal discharge instruction form, merging general discharge instructions with cardiac-specific discharge instructions for patients with acute myocardial infarction or heart failure.

Expecting Success Toolkit

June 5, 2008 | Toolkit/Video

Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.

Memphis Medical Center (the MED) Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 15, 2007 | Program Result

From 2002 to 2006, the Regional Medical Center at Memphis, known as the MED, in Memphis, Tenn., improved and expanded language services for Spanish-speaking patients throughout the organization.

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