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Cultural Competence

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  • Topic: Cultural competence
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Focus on Quality

February 1, 2009 | Issue Brief

To explore the question of what constitutes quality in a health care encounter from the patient perspective, Mathematica Policy Research conducted focus groups with African Americans, Latinos, Asian Indians, and whites.

Dartmouth Atlas Project

April 18, 2011 | Program Result

The overarching objective of the Dartmouth Atlas is to report local and regional variation in the performance of U.S. health care to policymakers and health systems and to provide interpretation of unwarranted variation that can guide policy.

Speaking Together: National Language Services Network

April 18, 2011 | Program Result

Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.

After Katrina - Combating Mental Illness

April 15, 2011 | Program Result

From 2007 to 2010, the Rapid Evaluation and Action for Community Health in New Orleans, Louisiana (REACH NOLA) tackled the city's mental health crisis through its Health and Resilience Project.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Importance of Language Services

June 4, 2008 | Issue Brief

While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.

The Diabetes Initiative

April 19, 2010 | Program Result

The Diabetes Initiative and its individual projects have contributed to the expansion of diabetes self-management at the state level and nationwide.

Collecting Data to Identify Disparities and Measure Heart Care Quality

March 24, 2010 | Story

Duke University Hospital and the health system wanted to improve cardiac care for African-American and Latino populations by identifying and analyzing disparities and developing tools that would better serve them.

Improving Heart Care through Better Data and Communications

March 24, 2010 | Story

A multidisciplinary team redesigned Montefiore Medical Center's patient registration system to collect data on race, ethnicity and preferred language, and developed a procedure to provide faster treatment for heart attack patients.

Combining Better Systems and Intensive Patient Education for Better Heart Care

March 24, 2010 | Story

Del Sol Medical Center improved its patient chart review and discharge processes, and enhanced its heart failure center, with support from Expecting Success.

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