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Consumer Engagement

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  • Topic: Consumer engagement
  • Topic: Disparities in quality of care
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Closing the Gap

November 1, 2011 | Issue Brief

This issue brief presents findings collected over 18 months from eight hospitals that participated in a "learning collaborative" to test strategies, quantify results and share lessons learned.

The Sounds of Quality

November 1, 2011 | Issue Brief

This issue brief presents the findings of nine hospitals who participated in AF4Q's Language Quality Improvement Collaborative to develop new strategies, quantify results and share lessons learned.

Aligning Forces for Quality: Improving Health and Health Care in Communities Across America

January 31, 2011 | Issue Brief

Overview of the AF4Q effort, its goals and communities.

Raising Low 'Patient Activation' Rates Among Hispanic Immigrants May Equal Expanded Coverage in Reducing Access Disparities

October 1, 2011 | Journal Article

Activating consumers to become better managers of their health may be an essential component of U.S. health care reform.

Aligning Forces to Reduce Racial and Ethnic Disparities

August 1, 2010 | Report

Aggregate findings from the assessment of current R/E/L data collection and use across Aligning Forces for Quality (AF4Q) Alliances, including recommendations for implementing the framework.

Collecting Race, Ethnicity and Primary Language Data in Physician Practices

August 1, 2010 | Report

This research summary highlights Minnesota Community Measurement's efforts to incorporate systematic data collection in physician practices to reduce disparities and improve quality.

Engaging Consumers in Improving the Health Care System

September 9, 2011 | Program Result

From 2004 to 2010, the National Partnership for Women and Families in Washington organized a broad-based network of consumer advocates at the grassroots and national levels to bring the consumer perspective to health care quality issues.

New Stakeholder Recruitment and Orientation Materials Template

July 1, 2010 | Toolkit

"On-boarding materials" to assist with recruiting and orienting consumer representatives to the work of Aligning Forces for Quality (AF4Q).

The Role of Patient Activation on Patient-Provider Communication and Quality of Care for US and Foreign Born Latino Patients

November 1, 2009 | Journal Article

In this article, data from a study on U.S.-born and foreign-born Latinos were examined, finding that U.S.-born Latinos had significantly greater patient activation scores (increased ability to manage their health care) than foreign-born Latinos.

Empowering Black Patients to Take a More Active Role in Their Health Care

February 18, 2010 | Program Result

The University of Pittsburgh School of Medicine tested whether using hand-held computers to answer questions about their health status and the reason for their current visit empowered African-American patients to take a more active role in their health care.

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