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Consumer Engagement

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  • Topic: Consumer engagement
  • Topic: Performance standards and measurement
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Forces Driving Implementation of the CAHPS Clinician & Group Survey

March 26, 2013 | Issue Brief

Forces Driving Implementation of the CAHPS® Clinician & Group Survey is part of a suite of resources on patient experience designed by AF4Q to assist community health collaboratives.

Making Sense of "Consumer Engagement" Initiatives to Improve Health and Health Care

March 1, 2013 | Journal Article

This framework provides a way for policy-makers and others to “make sense” out of the many national and local efforts to engage consumers in their own health care.

Ten Criteria for Meaningful and Usable Measures of Performance

September 1, 2011 | Report

Consumers, purchasers, policy-makers, and other stakeholders seek improved quality and affordability in our health care system.

Can Measuring Physician Performance Improve Health Care Quality?

October 1, 2011 | Issue Brief

This new brief from the Robert Wood Johnson Foundation highlights examples of public reporting websites that have caused hospitals and physicians to improve their practice patterns and the quality of care they provide.

Release of Medicare Data for Performance Measurement

June 1, 2011 | Issue Brief

This issue of Legal Notes explains the Affordable Care Act's provisions to expand CMS' authority to release Medicare claims data to Qualified Entities (QEs) for the purposes of evaluating and publicly reporting the performance of providers and suppliers.

Raising Low 'Patient Activation' Rates Among Hispanic Immigrants May Equal Expanded Coverage in Reducing Access Disparities

October 1, 2011 | Journal Article

Activating consumers to become better managers of their health may be an essential component of U.S. health care reform.

Consumer Engagement Survey

July 1, 2010 | Survey/Poll

Tool to help Aligning Forces for Quality (AF4Q) alliances assess the extent to which consumers are engaged and supported, and to learn how to more effectively engage and support consumer members

Engaging Consumers in Improving the Health Care System

September 9, 2011 | Program Result

From 2004 to 2010, the National Partnership for Women and Families in Washington organized a broad-based network of consumer advocates at the grassroots and national levels to bring the consumer perspective to health care quality issues.

Consumer Decision Points in Accessing Comparative Health Care Information

July 1, 2010 | Report

How Aligning Forces for Quality (AF4Q) community teams can reach consumers with relevant information on the quality of care provided by local physicians and hospitals.

Consumer Engagement in a Multi-Stakeholder Group

January 1, 2010 | Issue Brief

Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.

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