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Consumer Engagement

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  • Topic: Consumer engagement
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Designing Consumer Assistance Programs

March 1, 2013 | Issue Brief

Major state decisions regarding coverage expansion consumer assistance strategies are outlined in this brief, in addition to tools state officials can use when determining how to meet the needs of new and existing consumers.

What Is the Link Between Having Health Insurance and Enjoying Better Health and Finances?

January 1, 2012 | Issue Brief

AcademyHealth award-winning Oregon Health Insurance Experiment showed that having health insurance profoundly affects health and well-being.

Using Social Network Analysis to Predict Early Collaboration Within Health Advocacy Coalitions

June 1, 2012 | Journal Article

This study found that early collaboration between advocacy organizations—even those that have not worked together in the past—can strengthen advocacy efforts.

Defining, Building, and Measuring Capacity

January 1, 2012 | Journal Article

The evaluation by Mathematica Policy Research found that funding capacity building increased five of the six core advocacy components measured.

How Do Consumer-Directed Health Plans Affect Vulnerable Populations?

April 20, 2011 | Journal Article

Benefit design has similar effects on health care use for low- and high-risk patients.

Consumer Guides for Getting and Keeping Health Insurance are Updated and Posted Online

March 22, 2010 | Program Result

Georgetown University's Health Policy Institute updated the guides for 15 states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Montana, New York, North Carolina, Oregon, Pennsylvania and Texas.

What Should Exchanges Know About Call Centers

March 1, 2013 | Issue Brief

This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives.

Navigators and In-Person Assistors

March 1, 2013 | Issue Brief

This brief outlines important policy issues for states to consider while implementing their Navigators and IPA programs, as well as summarizes the basic information and guidance released to date.

Robert Wood Johnson Foundation Public Perception Index

December 21, 2009 | Book

Americans' confidence in their ability to afford future care and maintain health coverage fell slightly in February 2011.

Spotlight on Consumer Choice

December 3, 2009 | Story

Not only is health care choice a cherished personal prerogative, but research suggests that patients whose care is consistent with their preferences and values may have better outcomes

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