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Consumer Engagement

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How Physician Compare Could Help Consumers

September 1, 2012 | Issue Brief

Related websites  Physician Compare       Mandated by the Affordable Care Act (ACA), the Physician Compare website was created to allow consumers to compare physicians based on quality of care. In addition to information such as specialty, location, ...

A Health Care Identifier for Each Patient

October 29, 2012 | Program Result

Researchers at Western Health Information Network demonstrated the technical feasibility of using a voluntary universal health care identifier card to link each person with their health record.

Reform in Action: Can Publicly Reporting the Performance of Health Care Providers Spur Quality Improvement?

August 1, 2012 | Issue Brief/Infographic

Publicly reported performance data have motivated health care providers to improve their care, led employers to change purchasing habits, and have become more accessible to consumers.

Talking about Health Care Payment Reform with U.S. Consumers

April 1, 2011 | Report

Report details research conducted to develop and test simple messages that explain the concepts of payment and delivery reform to consumers in ways they understand and support.

A Guide to Building Consumer Orientation Materials

July 1, 2012 | Toolkit

This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...

Core Operations for AF4Q Consumer Engagement Staff

July 1, 2012 | Toolkit

Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-s ...

Greater Boston Quality Coalition

October 1, 2010 | Survey/Poll

This report presents findings from a survey of adults with chronic conditions conducted in the Greater Boston area from January 2010 to May 2010. The survey was carried out as part of an evaluation of the Robert Wood Johnson Foundation's (RWJF) Alig ...

Central Indiana Alliance for Health

October 1, 2010 | Survey/Poll

This report presents findings from a survey of adults with chronic conditions conducted in the Central Indiana area from January 2010 to May 2010. The survey was carried out as part of an evaluation of the Robert Wood Johnson Foundation’s Aligning F ...

Albuquerque Coalition for Healthcare Quality

September 1, 2010 | Survey/Poll

This report presents findings from a survey of adults with chronic conditions conducted in the Albuquerque area from January 2010 to May 2010. The survey was carried out as part of an evaluation of the Robert Wood Johnson Foundation’s Aligning Force ...

Will the Affordable Care Act Move Patient-Centeredness to Center Stage?

March 1, 2012 | Issue Brief

This paper from the Urban Institute on behalf of the Robert Wood Johnson Foundation, discusses how the Affordable Care Act (ACA) places new emphasis on measuring patients' experiences of care and using that information to improve care.

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