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Consumer Engagement

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Beyond Competition

June 1, 2006 | Journal Article

The Federal Trade Commission and Department of Justice report Improving Health Care: A Dose of Competition (2004) recommends a number of market-based reforms to improve the quality of care and reduce the trend in health benefit spending. The authors ...

Driving Health Care Transformation in Communities Across America 2012

August 1, 2012 | Issue Brief

16 communities. 37 million people. One goal.

How Patients Make Health Care Choices: Choosing a Primary Care Physician

June 30, 2009 | Story

Half of all consumers rely on word-of-mouth recommendations.

Snapshot: Diabetes Mine

June 30, 2009 | Story

Related websites DiabetesMine This slide provides an overview of DiabetesMine, a blog that was started by a diabetes patient to provide straight talk and encouragement for consumers.

The Value of Personal Health Records and Web Portals to Engage Consumers and Improve Quality

July 1, 2012 | Issue Brief

The use of patient-facing health information technology (HIT) platforms, such as personal health records (PHRs) and web portals, holds the promise of engaging patients in their own health care with the ultimate purpose of improving overall quality a ...

Consumer Choice in Long-Term Care

January 1, 2002 | Book

An examination of the Foundation's consumer choice programs and preliminary lessons learned from each.

Guidebook Helps Consumers Learn about Managed Care and Their Rights

September 26, 2002 | Program Result

The Public Policy & Education Fund of New York prepared and distributed two editions - a first version and an update - of The Managed Care Consumers' Bill of Rights: A Health Policy Guide for Consumer Advocates.

Online Doesn't Mean on Target

August 1, 2000 | Program Result

The U.S. Department of Health and Human Services conducted the second and third of a series of national conferences called "Partnerships for Networked Consumer Health Information."

Consumers Using "Find a Doctor" Web Site Rely on Current Patients' Ratings of Physicians

January 1, 2008 | Program Result

Pacific Business Group on Health researchers examined how consumers use patient ratings of physician quality to make selections of personal physicians.

Families USA Established a Support Center to Boost Capacity of Consumer Health Assistance Programs

May 1, 2007 | Program Result

Families USA created and ran a support center - the Health Assistance Partnership - to provide technical assistance to consumer health assistance programs.

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