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Consumer Engagement

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The Role of Patient Activation on Patient-Provider Communication and Quality of Care for US and Foreign Born Latino Patients

November 1, 2009 | Journal Article

In this article, data from a study on U.S.-born and foreign-born Latinos were examined, finding that U.S.-born Latinos had significantly greater patient activation scores (increased ability to manage their health care) than foreign-born Latinos.

Using Systematic Measurement to Target Consumer Activation Strategies

February 1, 2009 | Journal Article

A review of literature finds consumers' levels of engagement in their own health care can be measured by a patient activation measure (PAM), which can predict the success of health care self-management strategies. Individual, group and community health care should be tailored to increase each consumers' PAM.

A Perspective on the Patient's Role in Treatment Decisions

February 1, 2009 | Journal Article

While current health policy suggests patients should share in making decisions about their own treatment, studies reveal most patients are dissatisfied with their role because little has been done to help or encourage patients to participate in treatment decision-making.

Early Experiences with Consumer Engagement Initiatives to Improve Chronic Care

January 1, 2009 | Journal Article

This paper investigates the early experiences of the 14 regional multistakeholder quality improvement alliances funded by the Robert Wood Johnson Foundation in 2006 to design and implement communitywide consumer engagement strategies.

Supporting Consumers in AF4Q Alliances Through the Four Stages of Consumer Engagement

January 1, 2010 | Toolkit

The process for engaging consumer representatives in Aligning Forces for Quality (AF4Q) consists of four stages. This resource presents a model work plan for engaging consumer representatives through these four stages.

Defining Consumer Representation

January 1, 2010 | Toolkit

Defines the various roles consumer stakeholders can play in Aligning Forces for Quality (AF4Q) Alliances to ensure genuine consumer representatives.

How to Get Consumer Feedback and Input into Websites

January 1, 2010 | Toolkit

Concrete steps regarding how to get consumer feedback on your website. Notes tips for summarizing findings and deciding what changes to make.

Development of the Patient Activation Measure (PAM)

August 1, 2004 | Journal Article

There is wide agreement that patients who are informed, active participants in their own care have better outcomes, and their health care is apt to cost less. This article describes the development of the Patient Activation Measure (PAM), the first ...

Consumer Guides for Getting and Keeping Health Insurance are Updated and Posted Online

March 22, 2010 | Program Result

Georgetown University's Health Policy Institute updated the guides for 15 states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Montana, New York, North Carolina, Oregon, Pennsylvania and Texas.

Consumer Driven Health Care

January 27, 2009 | Journal Article

This paper analyzes the evolution of consumer-driven health care in terms of its original vision, its subsequent implementation, and the transformations it has endured as it moves into its second decade.

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