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Consumer Engagement

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Engaging Consumers in Improving the Health Care System

September 9, 2011 | Program Result

From 2004 to 2010, the National Partnership for Women and Families in Washington organized a broad-based network of consumer advocates at the grassroots and national levels to bring the consumer perspective to health care quality issues.

Aligning Forces for Quality Sites Reveal Consumer Engagement Challenges for Chartered Value Exchanges

June 1, 2009 | Issue Brief

The Aligning Forces for Quality (AF4Q) program launched in 2006 by the Robert Wood Johnson Foundation (RWJF) offers a window on real world experience in initiatives to engage consumers as integral participants in promoting public reporting and advancing quality improvement.

Getting Ready for Your Next Appointment

September 30, 2009 | Issue Brief

Aligning Forces for Quality, an RWJF national program, developed a checklist as a guide to help consumers prepare for medical visits. The checklist provides information for how to prepare for a doctor's appointment and what questions patients should ask their health care team.

Creating a Consumer Advisory Council

June 16, 2011 | Toolkit

This fact sheet outlines a set of best practices to help guide creation of any form of a Consumer Advisory Council.

Email Templates

June 16, 2011 | Toolkit

This set of email templates can assist Alliances in engaging prospective and current consumer representatives in all aspects of AF4Q, moving them from awareness, to understanding, to buy-in and finally, to activation.

Health Leaders Join Forces to Call Attention to Gaps in Health Care Quality

August 30, 2011 | News Release

TV's Dr. Oz to work with Robert Wood Johnson Foundation and U.S. health agencies to create awareness about what consumers can do to improve their health care.

At the Table and in the Work

January 1, 2011 | Toolkit

Tools and strategies Aligning Forces for Quality communities can use to integrate and empower consumers participating in leadership.

Improving Quality Health Care

October 1, 2007 | Issue Brief

Recommended Reading The Quality of Health Care Delivered to Adults in the United States There is an emerging consensus in the health policy community that informed and engaged consumers have a vital role to play in improving the quality of care that ...

New Stakeholder Recruitment and Orientation Materials Template

July 1, 2010 | Toolkit

"On-boarding materials" to assist with recruiting and orienting consumer representatives to the work of Aligning Forces for Quality (AF4Q).

New Health Partnerships: Improving Care by Engaging Patients

October 22, 2010 | Program Result

New Health Partnerships: Improving Care by Engaging Patients explored whether primary care centers could deliver comprehensive patient- and family-centered self-management support to patients with chronic conditions.

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