Shared Decision-Making and Benefit Design

April 1, 2013 | Report

More than 8 out of 10 adults over age 40—including employees—are making decisions about their health and health care on a regular basis

Making Sense of "Consumer Engagement" Initiatives to Improve Health and Health Care

March 1, 2013 | Journal Article

This framework provides a way for policy-makers and others to “make sense” out of the many national and local efforts to engage consumers in their own health care.

Patient Satisfaction & Engagement

A collection of success stories on improving patient satisfaction and engagement from the front lines of American health care, providing free access to strategies used by hospitals and medical practices nationwide to improve care.

Engaging Healthcare Consumers Through Social Media

January 1, 2011 | Report

This case study outlines the Maine AF4Q Alliance's planning process, activities, lessons learned, and future efforts around implementing a social media campaign to engage consumers.

Consumer Engagement Survey

July 1, 2010 | Survey/Poll

Tool to help Aligning Forces for Quality (AF4Q) alliances assess the extent to which consumers are engaged and supported, and to learn how to more effectively engage and support consumer members

Consumer Decision Points in Accessing Comparative Health Care Information

July 1, 2010 | Report

How Aligning Forces for Quality (AF4Q) community teams can reach consumers with relevant information on the quality of care provided by local physicians and hospitals.

Raising Low 'Patient Activation' Rates Among Hispanic Immigrants May Equal Expanded Coverage in Reducing Access Disparities

October 1, 2011 | Journal Article

Activating consumers to become better managers of their health may be an essential component of U.S. health care reform.

Consumer Engagement in a Multi-Stakeholder Group

January 1, 2010 | Issue Brief

Tips and recommendations to maximize the engagement of consumer advocates in multi-stakeholder groups.

11 Ways to Bolster Efforts to Engage Consumers

December 1, 2011 | Toolkit

This tool/utility is provided as part of a series of technical assistance products to support the efforts of Alliances to engage consumers in using information on quality and cost when making health care decisions.

Engaging Consumers in Improving the Health Care System

September 9, 2011 | Program Result

From 2004 to 2010, the National Partnership for Women and Families in Washington organized a broad-based network of consumer advocates at the grassroots and national levels to bring the consumer perspective to health care quality issues.