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Consumer Engagement

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  • Topic: Consumer engagement
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Consumer Guides for Getting and Keeping Health Insurance are Updated and Posted Online

March 22, 2010 | Program Result

Georgetown University's Health Policy Institute updated the guides for 15 states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Montana, New York, North Carolina, Oregon, Pennsylvania and Texas.

Guidebook Helps Consumers Learn about Managed Care and Their Rights

September 26, 2002 | Program Result

The Public Policy & Education Fund of New York prepared and distributed two editions - a first version and an update - of The Managed Care Consumers' Bill of Rights: A Health Policy Guide for Consumer Advocates.

Online Guides Provide State-Specific Health Insurance Information for Consumers

March 12, 2006 | Program Result

Georgetown University Medical Center's Institute for Health Care Research and Policy created a Web site to provide state-specific guides for consumers on getting and keeping health insurance.

Agencies Help Consumers Choose Health Care Plans and Providers

January 1, 1998 | Program Result

Health Systems Research sought to define, through a conference and focus groups, the kinds of information consumers want and need in order to make choices among health care plans and providers.

What Is the Link Between Having Health Insurance and Enjoying Better Health and Finances?

January 1, 2012 | Issue Brief

AcademyHealth award-winning Oregon Health Insurance Experiment showed that having health insurance profoundly affects health and well-being.

Designing Consumer Assistance Programs

March 1, 2013 | Issue Brief

Major state decisions regarding coverage expansion consumer assistance strategies are outlined in this brief, in addition to tools state officials can use when determining how to meet the needs of new and existing consumers.

What Should Exchanges Know About Call Centers

March 1, 2013 | Issue Brief

This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives.

Navigators and In-Person Assistors

March 1, 2013 | Issue Brief

This brief outlines important policy issues for states to consider while implementing their Navigators and IPA programs, as well as summarizes the basic information and guidance released to date.

Defining, Building, and Measuring Capacity

January 1, 2012 | Journal Article

The evaluation by Mathematica Policy Research found that funding capacity building increased five of the six core advocacy components measured.

Foundation's Consumer Advocacy Health Reform Initiative Strengthened Groups' Effectiveness

September 1, 2011 | Journal Article

Private foundations may hesitate to fund consumer advocacy in health reform implementation because its effects are hard to measure.

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