Quality/Equality Glossary
April 24, 2013 | Toolkit
This glossary explores commonly used health care quality improvement terminology.
Consumer Engagement
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AF4Q Games to Generate Data Challenge
April 4, 2013 | Story
Five finalist teams were announced at the conclusion of Phase I of AF4Q's Game Challenge, a competition to create game applications that generate useful health care quality data to improve health and health care.
Shared Decision-Making and Benefit Design
April 1, 2013 | Report
More than 8 out of 10 adults over age 40—including employees—are making decisions about their health and health care on a regular basis
Strengthening Affordability and Quality in America's Health Care System
April 1, 2013 | Report
A diverse group of health care stakeholders present their recommendations for controlling costs and improving the quality of our health care system.
Forces Driving Implementation of the CAHPS Clinician & Group Survey
March 26, 2013 | Issue Brief
Forces Driving Implementation of the CAHPS® Clinician & Group Survey is part of a suite of resources on patient experience designed by AF4Q to assist community health collaboratives.
Pioneer Special Solicitation
March 25, 2013 | Program Result
The Pioneer Special Solicitation supports innovative projects that could lead to significant improvements in health and health care
Advancing the Role of Rapid Learning in Mainstream Health Care
March 25, 2013 | Program Result
Developing and promoting a rapid-learning health system, in which health information in large databases is analyzed to improve health care - the work of Lynn Etheredge and the Health Insurance Reform Project at George Washington University.
Designing Consumer Assistance Programs
March 1, 2013 | Issue Brief
Major state decisions regarding coverage expansion consumer assistance strategies are outlined in this brief, in addition to tools state officials can use when determining how to meet the needs of new and existing consumers.
What Should Exchanges Know About Call Centers
March 1, 2013 | Issue Brief
This brief reviews the components of a Call Center as a main face of the Exchange and part of a broader strategy for optimizing people, processes, and technology to support Exchange goals and objectives.
Navigators and In-Person Assistors
March 1, 2013 | Issue Brief
This brief outlines important policy issues for states to consider while implementing their Navigators and IPA programs, as well as summarizes the basic information and guidance released to date.