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Consumer Engagement

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Engaging Healthcare Consumers Through Social Media

January 1, 2011 | Report

This case study outlines the Maine AF4Q Alliance's planning process, activities, lessons learned, and future efforts around implementing a social media campaign to engage consumers.

Quality Counts

September 1, 2008 | Survey/Poll

This report presents findings from a survey of adults with chronic conditions conducted in Maine from April 2008 and July 2008.

Evaluation of Consumer Voices for Coverage: Strengthening State Advocacy Networks to Expand Health Coverage

May 6, 2009 | Evaluation

This evaluation, led by Judith Woodridge of Mathematica Policy Research, Inc. (MPR), looks at an initiative designed and funded by the Robert Wood Johnson Foundation to establish state-based consumer health advocacy networks.

Using Community-Level Quality Measurement to Promote Value in Health Benefit Design

August 1, 2009 | Issue Brief

Employers or health plans may provide financial incentives to consumers in an effort to “steer” them to high quality or low-cost providers, based on these tiers, through reduced deductibles or copayments.

Ten States Test Strategy for Evaluating Self-Management of Services by Elderly

June 22, 2004 | Program Result

The National Association of State Units on Aging designed and tested a tool and process that allow states the opportunity to evaluate the extent to which they offer consumers opportunities to make choices and direct their own health care and support services.

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