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11 Ways to Bolster Efforts to Engage Consumers

December 1, 2011 | Toolkit

This tool/utility is provided as part of a series of technical assistance products to support the efforts of Alliances to engage consumers in using information on quality and cost when making health care decisions.

Creating a Consumer Advisory Council

June 16, 2011 | Toolkit

This fact sheet outlines a set of best practices to help guide creation of any form of a Consumer Advisory Council.

Email Templates

June 16, 2011 | Toolkit

This set of email templates can assist Alliances in engaging prospective and current consumer representatives in all aspects of AF4Q, moving them from awareness, to understanding, to buy-in and finally, to activation.

At the Table and in the Work

January 1, 2011 | Toolkit

Tools and strategies Aligning Forces for Quality communities can use to integrate and empower consumers participating in leadership.

New Stakeholder Recruitment and Orientation Materials Template

July 1, 2010 | Toolkit

"On-boarding materials" to assist with recruiting and orienting consumer representatives to the work of Aligning Forces for Quality (AF4Q).

Supporting Consumers in AF4Q Alliances Through the Four Stages of Consumer Engagement

January 1, 2010 | Toolkit

The process for engaging consumer representatives in Aligning Forces for Quality (AF4Q) consists of four stages. This resource presents a model work plan for engaging consumer representatives through these four stages.

Defining Consumer Representation

January 1, 2010 | Toolkit

Defines the various roles consumer stakeholders can play in Aligning Forces for Quality (AF4Q) Alliances to ensure genuine consumer representatives.

How to Get Consumer Feedback and Input into Websites

January 1, 2010 | Toolkit

Concrete steps regarding how to get consumer feedback on your website. Notes tips for summarizing findings and deciding what changes to make.

A Guide to Building Consumer Orientation Materials

July 1, 2012 | Toolkit

This framework was designed to assist Aligning Forces for Quality (AF4Q) Alliances in building an onboarding toolkit for new consumers. Onboarding is a process used to orient new volunteers or staff to an organization. It typically includes a set of ...

Core Operations for AF4Q Consumer Engagement Staff

July 1, 2012 | Toolkit

Meaningfully engaging consumer leaders in the Aligning Forces for Quality (AF4Q) initiative helps ensure the community's patient, caregiver, and consumer needs are met. Meaningful consumer engagement (CE) is a term often used when describing multi-s ...