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Consumer Engagement

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Vulnerable Patients and the Primary Care Visit

September 12, 2013 | Program Results Report

To investigate health care disparities, M. Robin DiMatteo, PhD, and a team of researchers at the University of California-Riverside, examined links between patient vulnerability and physician-patient communication during primary care visits.

User-Centric Innovation

July 10, 2013 | Pioneering Ideas Blog Post

Innovation is often associated with “big ideas” – but sometimes, small changes are the biggest ideas of all, especially when they’re based on paying close attention to the end user.

Patient Satisfaction & Engagement

A collection of success stories on improving patient satisfaction and engagement from the front lines of American health care, providing free access to strategies used by hospitals and medical practices nationwide to improve care.

Shared Decision-Making and Benefit Design

April 1, 2013 | Report

More than 8 out of 10 adults over age 40—including employees—are making decisions about their health and health care on a regular basis

Pioneer Special Solicitation

March 25, 2013 | Program Results Report

The Pioneer Special Solicitation supports innovative projects that could lead to significant improvements in health and health care

Making Sense of "Consumer Engagement" Initiatives to Improve Health and Health Care

March 1, 2013 | Journal Article

This framework provides a way for policy-makers and others to “make sense” out of the many national and local efforts to engage consumers in their own health care.

11 Ways to Bolster Efforts to Engage Consumers

December 1, 2011 | Toolkit

This tool/utility is provided as part of a series of technical assistance products to support the efforts of Alliances to engage consumers in using information on quality and cost when making health care decisions.

Engaging Consumers in Improving the Health Care System

September 9, 2011 | Program Results Report

From 2004 to 2010, the National Partnership for Women and Families in Washington organized a broad-based network of consumer advocates at the grassroots and national levels to bring the consumer perspective to health care quality issues.

Creating a Consumer Advisory Council

June 16, 2011 | Toolkit

This fact sheet outlines a set of best practices to help guide creation of any form of a Consumer Advisory Council.

Email Templates

June 16, 2011 | Toolkit

This set of email templates can assist Alliances in engaging prospective and current consumer representatives in all aspects of AF4Q, moving them from awareness, to understanding, to buy-in and finally, to activation.

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