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Communicating with Patients

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  • Topic: Communicating with patients
  • Topic: Patient education
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Helping Patients Self-Manage Pain Medications and Respiratory Treatments: Treatment Board

May 13, 2010 | Story

Mary Washington Hospital improved efficiency by keeping patients informed of when their next dose of pain medicine and breathing treatments would be available.

What Language Services Mean to Patients

April 6, 2011 | Program Result

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Speaking Together: National Language Services Network

National Program

This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.

Hablamos Juntos: Improving Patient-Provider Communication for Latinos

National Program

To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.

Overcoming Language Barriers to Care

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

Direct-to-Consumer Prescription Drug Ads Create Problems, Providers Say

August 16, 2004 | Program Result

From 2000 to 2001, researchers at Boston University School of Public Health examined how the growth of direct-to-consumer advertising of prescription drugs affects the patient-provider relationship.

Creating a Nonprofit Corporation to Provide Contract Interpreter and Translation Services to Health Care Organizations in Upstate South Carolina

February 20, 2008 | Program Result

Four competing nonprofit hospitals in upstate South Carolina realized they were facing common challenges.

Clinicians Deliver Brief Messages to Prevent Childhood Obesity in Maine Pilot Program

September 1, 2006 | Program Result

MEM Associates worked with subcontractors to design and pilot test a program - called the Maine Obesity Primary Prevention Project - aimed at preventing obesity among pregnant women and children under age 5.

Improving Patient Provider Communication for Latinos at Temple University Hospital and Temple University School of Medicine

November 1, 2011 | Journal Article

The report profiles a program at Temple University that aimed to increase the availability of highly trained medical translators. Temple University was one of 10 sites across the country awarded grants under the RWJF initiative Hablamos Juntos.

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