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Communicating with Patients

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  • Topic: Communicating with patients
  • Topic: Performance standards and measurement
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What Do Physicians Say to Their Patients about Smoking?

September 1, 2002 | Program Result Report

The Kaiser Foundation Hospitals, Kaiser Foundation Research Institute, Portland, Ore., developed and tested new measures to assess the frequency, extent, and quality of tobacco treatment services delivered to patients during routine doctor visits.

Making Sense of "Consumer Engagement" Initiatives to Improve Health and Health Care

March 1, 2013 | Journal Article

This framework provides a way for policy-makers and others to “make sense” out of the many national and local efforts to engage consumers in their own health care.

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality

January 12, 2012 | Program Result Report

Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.

Dartmouth Atlas Project

April 18, 2011 | Program Result Report

The overarching objective of the Dartmouth Atlas is to report local and regional variation in the performance of U.S. health care to policymakers and health systems and to provide interpretation of unwarranted variation that can guide policy.

Speaking Together: National Language Services Network

April 18, 2011 | Program Result Report

Ten hospitals throughout the country joined a collaborative learning network, developed strategies to improve the quality and accessibility of their language services, and tested them using five standardized performance improvement measures.

Meseasurement of Patients Screened for Prefered Language

January 1, 2008 | Toolkit

Providing appropriate language services depends on a health care organization¿s ability to accurately screen for language needs among its patients and to identify patients¿ preferred language for health care encounters. The use of standardized practices to collect this information will provide the hospital with an accurate assessment of the need for interpreter services, translated materials and signage.

Telephone Interpreter Message to Providers

February 6, 2008 | Toolkit

Systems that support delivering appropriate interpreter services to patients.

In Any Language

May 1, 2008 | Report

This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.

Language Services Program Assessment Questions

June 4, 2008 | Toolkit

A successful language services program begins with a strong foundation.

Measures

June 4, 2008 | Toolkit

A successful language services program begins with a strong foundation.

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