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November 1, 2011 | Journal Article
Hospitals may be leaving their patients' religious and spiritual needs unfulfilled despite believing they ought to be more involved, evidence suggests that a low percentage of physicians actually have religious or spiritual discussions with patients.
November 1, 2011 | Story
RWJF Clinical Scholars find nonverbal communication plays a role in medical judgments.
October 1, 2009 | Journal Article
How doctors present information, and whether their clients realize the information was presented, are more important to patient satisfaction than what specific content a doctor relays, according to this novel study comparing how parents and trained observers perceived the doctors' communications during pediatric visits.
December 1, 2006 | Journal Article
Though patients are often asked to evaluate the performance of their physicians, positive bias and poor response rates may limit the usefulness of these evaluations. Unannounced standardized patients are actors who are trained to portray patients in ...
January 12, 2012 | Program Result
Advancing Measurement of Equity and Patient-Centered Care to Improve Health Care Quality was a targeted solicitation for proposals to expand understanding of how to make health care both more patient-centered and more equitable.
April 1, 2011 | Journal Article
This research suggests that differences in CAHPS survey results by race or ethnicity are more likely to reflect actual experiences than differences in use of the survey instrument.
April 6, 2011 | Program Result
"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."
April 6, 2011 | Program Result
As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."
National Program
This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.
National Program
To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.