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Communicating with Patients

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  • Topic: Communicating with patients
  • Topic: Language and health illiteracy barriers
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Physician Communication Performance among Standardized Patients and Patients with Limited Health Literacy

May 1, 2012 | Journal Article

Limited health literacy is associated with misunderstandings about cancer susceptibility and benefits of early detection and low adherence to cancer screening.

What Language Services Mean to Patients

April 6, 2011 | Program Result

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Cancer Risk Communication with Low Health Literacy Patients

May 1, 2010 | Journal Article

This article describes a continuing medical education program designed to improve physicians? ability to effectively communicate about cancer risks with patients with low-health literacy.

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 27, 2011 | Program Result

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Developing Universal Symbols for Health Care Facilities

May 13, 2011 | Program Result

Project staff worked with a design team to create and test a set of universal graphic symbols to help people with limited proficiency in English find their way around health care facilities.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Result

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Importance of Language Services

June 4, 2008 | Issue Brief

While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.

Addressing Language Barriers in Health Care

March 1, 2007 | Issue Brief

This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.

In Any Language

May 1, 2008 | Report

This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.

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