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September 12, 2010 | News Release
Making signage easy to understand and eliminating language barriers is one simple way to iimprove the health care experience for everyone.
February 1, 2009 | Journal Article
This qualitative study examined the underuse of interpreters by residents at two major urban teaching hospitals. Professional interpreters can improve communication and the quality of care received by patients not fluent in English, but remain underused even when their services are readily available.
June 4, 2008 | Toolkit
Adapted from the IMIA Standards of Practice for Medical Interpreters.
June 4, 2008 | Toolkit
Establishing an Assessment and Grievance Process to Evaluate Telephonic Interpretation
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.
October 16, 2007 | Program Result
Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.
January 1, 2006 | Toolkit
Symbols help patients with limited English find their way.
May 1, 2010 | Journal Article
Bedside ICU nurses have an important role in helping nonspeaking patients communicate.
March 2, 2011 | Program Result
Joint Commission Resources in Oak Brook Ill., oversaw development and testing of an online course and support materials to improve communication among hospital nurses, physicians and others clinicians involved in team-oriented patient care.
June 4, 2008 | Issue Brief
While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.