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Communicating with Patients

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Researcher Physicians Modify Health Insurance "Game" to Let Uninsured Workers in Pueblo, Colo., Select Benefits in an Affordable Plan

July 1, 2007 | Program Result Report

Mark Earnest, Ph.D., M.D., and a team of physicians created a health insurance simulation in which consumers participate in the creation of an imaginary insurance plan with a fixed budget and a limited menu of options.

Medical Interpreting Standards of Practice

August 1, 2007 | Toolkit

The Goal: To strategically build an efficient, effective and qualified workforce for providing language services. Why It's Important: In health care, language services are frequently provided by self-declared bilingual clinical providers and ad hoc ...

Memphis Medical Center (the MED) Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 15, 2007 | Program Result Report

From 2002 to 2006, the Regional Medical Center at Memphis, known as the MED, in Memphis, Tenn., improved and expanded language services for Spanish-speaking patients throughout the organization.

Temple University Health System in Philadelphia Improves Language Services for Spanish-Speaking Patients Through RWJF's Hablamos Juntos Program

October 16, 2007 | Program Result Report

Temple University Health System in Philadelphia developed and promoted language services for Spanish-speaking patients in all of the system's hospitals and recruited, trained and credentialed six health care interpreters.

Hablamos Juntos: Improving Patient Provider Communication for Latinos

October 16, 2007 | Program Result Report

Hablamos Juntos: Improving Patient-Provider Communication for Latinos was the first national effort to help health care organizations meet the challenge of providing language services and signage.

Improving the Quality of Health Care Relies Upon Effective Language Services

October 1, 2007 | Toolkit

How Effective Medical Interpretation Can Increase Quality of Care A successful language services program begins with a strong foundation. Structuring policies, procedures and other elements to reflect and build on the organization's priorities will ...

Researchers Test Survey Tool to Measure Patients' Participation in Their Health Care

November 1, 2007 | Program Result Report

The University of Oregon defined patient activation as it relates to those with chronic illness, and developed and tested an instrument to measure patient activation.

Universal Health Symbols Provide Direction for Many in Hospitals

December 26, 2005 | News Release

New symbols remove language barriers, provide better access to care.

Developing Insights into Disparities

November 1, 2007 | Story

Race and ethnicity affects how patients and their physicians interact and can impact health outcomes.

Improving Patient-Staff Communication Through White Boards

June 4, 2008 | Story

Staff placed white boards in all patient rooms, allowing nurses to outline patient goals and the plan of care for the day.

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