Perfecting Patient Communication By Optimizing the Nurse Call System
May 13, 2010 | Story
Staff developed new process to improve utilization and functionally of hospitals call system that patents use to request assistance from nurses.
Communicating with Patients
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Communication is the Key to Improving Doctor-Patient Relationships
March 1, 2003 | Program Result
The nonprofit American Academy on Physician and Patient held a two-day workshop, the Doctor-Patient Collaborative Workshop, November 10-11, 2000, in Bethesda, Md.
Conference Seeks Consensus on Best Methods to Improve Physicians' Communication Skills
September 1, 2006 | Program Result
The Foundation for Medical Excellence convened a national conference to develop a consensus on the best methods for assessing physicians' communication skills and the programs that teach those skills.
Shared Decision-Making and Benefit Design
April 1, 2013 | Report
More than 8 out of 10 adults over age 40—including employees—are making decisions about their health and health care on a regular basis
What Language Services Mean to Patients
April 6, 2011 | Program Result
"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."
Speaking Together: National Language Services Network
National Program
This program, the first of its kind to integrate quality improvement techniques with hospital-based language services.
Hablamos Juntos: Improving Patient-Provider Communication for Latinos
National Program
To improve access to quality health care for Latinos with limited English proficiency through the use of cost-effective interpretation and translation services.
Overcoming Language Barriers to Care
January 1, 2010 | Book
In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.
Making Sense of "Consumer Engagement" Initiatives to Improve Health and Health Care
March 1, 2013 | Journal Article
This framework provides a way for policy-makers and others to “make sense” out of the many national and local efforts to engage consumers in their own health care.
Caring for Patients with Limited English Proficiency
November 1, 2007 | Journal Article
This article focused on the relationship between limited English proficiency among the patient population and physician services. The study sample was 67 individuals, 45 physicians and 22 office managers, who participated in a total of nine computer-assisted telephone focus groups.