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October 1, 2009 | Journal Article
How doctors present information, and whether their clients realize the information was presented, are more important to patient satisfaction than what specific content a doctor relays, according to this novel study comparing how parents and trained observers perceived the doctors' communications during pediatric visits.
June 27, 2011 | Program Result
Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.
November 18, 2009 | Program Result
Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.
May 11, 2009 | Program Result
Researchers at the University of California, Davis, conducted in-depth interviews with Mexican and Vietnamese immigrants to understand their views and experiences of cultural barriers in health care in the U.S.
August 16, 2004 | Program Result
The Kaiser Foundation Research Institute tested a process designed to match patients with a primary care physician of their choosing and subsequently examined the effects of that process on patients' satisfaction with and trust in their physicians.