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September 5, 2008 | Toolkit/Story
Background Harvard Pilgrim HealthCare (HPHC) has been using Interactive Voice Response (IVR) technology since 2003 to generate educational outreach calls to members who have not received necessary preventive or chronic care services within the recom ...
September 5, 2008 | Toolkit/Story
Kaiser Permanente established the QBS model to expand the ways it provides culturally and linguistically appropriate care services and training to its staff and providers serving LEP members.
September 5, 2008 | Toolkit/Story
The innovative partnership between Kaiser Permanente and the City College of San Francisco (CCSF) provides a cost-effective and practical solution to training health care interpreters.
September 1, 2008 | Toolkit
The National Health Plan Collaborative has created this toolkit of resources, lessons, best practices and case studies to help other health plans join the effort to reduce disparities.
June 1, 2007 | Toolkit
The University of Pittsburgh Medical Center expanded its menu, allowing patients to choose foods freely. Staff spent 18 months developing and testing the new menu to ensure patients would be offered nutritious, satisfying meals.
June 4, 2008 | Story
Staff at William Beaumont Hospital introduced a new triage system to quickly pre-screen and categorize patients before sending them to one of three treatment areas to be more fully triaged.
June 4, 2008 | Video/Story
Staff developed a welcome video called, “Your Stay at Kaiser: What You Need to Know,” for patients entering the hospital.
June 4, 2008 | Story
To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.
June 4, 2008 | Story
Many ED's register their patients in the order that they are triaged. While this system is often deeply entrenched in the hospitals' overall registration processes, it can contribute to overcrowding and be a limiting factor for throughput.
June 4, 2008 | Story
A team at the Med created the Discharge Resource Room (DRR), an area to provide discharge instructions and resources in a comfortable setting for in-patients to prepare for their home care after discharge.