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Benchmarks and Best Practices

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  • Topic: Benchmarks and best practices
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Rapid Response Teams to Respond to Critical Care Situations

June 4, 2008 | Toolkit/Story

North Shore-Long Island Jewish Hospital instituted rapid response teams to "rescue" patients before a crisis occurs.

UPMC Shadyside Patient Menu

June 1, 2007 | Toolkit

The University of Pittsburgh Medical Center expanded its menu, allowing patients to choose foods freely. Staff spent 18 months developing and testing the new menu to ensure patients would be offered nutritious, satisfying meals.

University of Colorado Hospital

September 1, 2006 | Toolkit

Patients are given a medical screening exam when they arrive at the emergency department (ED) and assigned a level of urgency based on their symptoms.

Mayo Clinic - Rochester, MN

September 1, 2006 | Toolkit

Related websites Urgent Matters Web site The hospital implemented a multi-pronged approach for reducing the left without being seen (LWBS) rate and overall patient throughput. The hospital identified the causes of LWBS with a patient survey and then ...

Reducing ED Crowding Through "Straight Back Triage"

June 4, 2008 | Story

Staff at William Beaumont Hospital introduced a new triage system to quickly pre-screen and categorize patients before sending them to one of three treatment areas to be more fully triaged.

Reducing Anxiety and Increasing Patient-Centeredness With a Welcome Video

June 4, 2008 | Video/Story

Staff developed a welcome video called, “Your Stay at Kaiser: What You Need to Know,” for patients entering the hospital.

Reducing Turnaround Time for Fast Track Emergency Department (ED) Patients

June 4, 2008 | Story

To improve the efficiency and decrease the waiting time in the ED, Grady Health System implemented a "Fast Track" service to allow patients with acute but non-life-threatening conditions to be treated more quickly and then released.

Improving Emergency Department (ED) Throughput by Registering Patients by Acuity

June 4, 2008 | Story

Many ED's register their patients in the order that they are triaged. While this system is often deeply entrenched in the hospitals' overall registration processes, it can contribute to overcrowding and be a limiting factor for throughput.

Decreasing Emergency Department (ED) Throughput Time by Using a Discharge Resource Room

June 4, 2008 | Story

A team at the Med created the Discharge Resource Room (DRR), an area to provide discharge instructions and resources in a comfortable setting for in-patients to prepare for their home care after discharge.

Improving Patient-Staff Communication Through White Boards

June 4, 2008 | Story

Staff placed white boards in all patient rooms, allowing nurses to outline patient goals and the plan of care for the day.

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