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June 5, 2008 | Toolkit/Video
Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.
June 4, 2008 | Story
Staff at University Hospital in San Antonio developed a simple communication system between housekeeping and nurses by using jars with color-coded slips of paper that allowed staff to easily track beds that were available or that needed cleaning.
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.
September 5, 2008 | Toolkit
The Health Research Educational Trust recommends using a single race and ethnicity question that includes a Hispanic or Latino option.
September 5, 2008 | Toolkit/Story
Background Harvard Pilgrim HealthCare (HPHC) has been using Interactive Voice Response (IVR) technology since 2003 to generate educational outreach calls to members who have not received necessary preventive or chronic care services within the recom ...
September 5, 2008 | Toolkit/Story
Kaiser Permanente established the QBS model to expand the ways it provides culturally and linguistically appropriate care services and training to its staff and providers serving LEP members.
September 5, 2008 | Toolkit/Story
The innovative partnership between Kaiser Permanente and the City College of San Francisco (CCSF) provides a cost-effective and practical solution to training health care interpreters.
September 1, 2008 | Toolkit
Health plans have become more aware that the collection of race and ethnicity data is an activity that falls within their legal purview.
September 1, 2008 | Toolkit
The National Health Plan Collaborative has created this toolkit of resources, lessons, best practices and case studies to help other health plans join the effort to reduce disparities.
June 4, 2008 | Toolkit
Staff at the University of Texas M.D. Anderson Cancer Center, Houston, Texas, began using an experienced nurse to support the clinical nurses by coordinating discharge activities, serving as a liaison to other team members and ensuring that all aspects of discharge are complete for patients and families.