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Benchmarks and Best Practices

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A Roadmap and Best Practices for Organizations to Reduce Racial and Ethnic Disparities in Health Care

August 1, 2012 | Journal Article

This article describes work to conduct systematic reviews of the literature, evaluate promising practices, provide technical assistance to health care organizations and disseminate their findings.

Charted Door-to-Bed Process Flow Chart

February 4, 2011 | Toolkit

St. Francis Hospital in Indianapolis improved door to bed, length of stay and patient satisfaction by reducing delays in ED triage and registration.

Implementation of a Chronic Illness Model for Diabetes Care in a Family Medicine Residency Program

October 1, 2010 | Journal Article

A California collaborative uses the Chronic Care Model to improve education of residents and care of patients with diabetes.

Consumer Engagement Best Practices

July 1, 2010 | Toolkit

Principles for engaging consumer leaders, and examples of success from Aligning Forces for Quality (AF4Q) alliances.

Staff at Dartmouth Medical School Develop Standards for Quality Improvement Reporting Excellence (SQUIRE)

June 29, 2010 | Program Results Report

The SQUIRE guidelines for publishing research on quality improvement support complete, accurate, and transparent reporting, and are intended to speed development of the field.

New Measures to Gauge the Quality of Mammography Centers

July 27, 2009 | Program Results Report

During 2002 and 2003, researchers at the National Quality Forum were asked to facilitate the identification of topics for performance measure development useful for the consumer in selecting mammography centers.

Developing the Translation Brief

April 1, 2009 | Toolkit

The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.

Emergency Department Nurse Recruitment and Retention

June 4, 2008 | Story

A team was assembled to develop an initiative to improve nurse recruitment and retention, including internal and external recruitment strategies, comprehensive training, and a mentoring program for new ED nurses.

University of Colorado Hospital

September 1, 2006 | Toolkit

Patients are given a medical screening exam when they arrive at the emergency department (ED) and assigned a level of urgency based on their symptoms.

Mayo Clinic - Rochester, MN

September 1, 2006 | Toolkit

Related websites Urgent Matters Web site The hospital implemented a multi-pronged approach for reducing the left without being seen (LWBS) rate and overall patient throughput. The hospital identified the causes of LWBS with a patient survey and then ...

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