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Benchmarks and Best Practices

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Mid-Track Process Flow Chart

February 4, 2011 | Toolkit

Good Samaritan Hospital Medical Center expedited the care of the Emergency Severity Index (ESI) III patients by effectuating a reduction left without being seen rates and overall time to provider.

Rapid Response Teams to Respond to Critical Care Situations

June 4, 2008 | Toolkit/Story

North Shore-Long Island Jewish Hospital instituted rapid response teams to "rescue" patients before a crisis occurs.

Improving Patient-Staff Communication Through White Boards

June 4, 2008 | Story

Staff placed white boards in all patient rooms, allowing nurses to outline patient goals and the plan of care for the day.

Optimizing Core Measures Performance through Concurrent Facilitation by Patient Care Analysts

June 4, 2008 | Story

Staff created new positions for quality improvement facilitators, called patient care analysts, to help providers improve their practice patterns and use of evidence-based interventions.

Improving Nurse-Physician Communication Through the SBAR Model

June 4, 2008 | Story

SBAR, which stands for Situation, Background, Assessment and Recommendation, is a tool used exclusively to guide staff on the best way to communicate a large amount of information in a succinct and brief way when a patient's situation is escalating.

Reducing Emergency Department Crowding Through the Full Capacity Protocol

June 4, 2008 | Story

Initiation of the Full Capacity Protocol has led to a substantial increase in patient safety and satisfaction.

Stony Brook ED Consult Tracking Form

February 4, 2011 | Toolkit

Stony Brook University Medical Center developed and implemented a standardized process with tracking and accountability for emergency department (ED) consult requests.

Using Peer Review Office Visits to Overcome Clinical Inertia and Reduce Disparities

June 7, 2011 | Story

Westside Health Services instituted the concurrent peer review (CPR) visit, a structured, one-time 30-minute office visit conducted by a clinician peer.

Trying Out a New Model of Caring for People with Dementia

April 11, 2012 | Program Result

The Alzheimer's Association and the National Chronic Care Consortium partnered to develop and demonstrate a model of integrated health care and supportive services for people with Alzheimer's disease and dementia.

Changes in Energy Content of Lunchtime Purchases from Fast Food Restaurants After Introduction of Calorie Labelling

July 26, 2011 | Journal Article

This article used the implementation of calorie labeling in fast food restaurants to show that while calorie labeling was associated with a reduction in calories purchased at some major chains, overall, the average number of calories purchased did not change in fast food restaurants.

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