Charted Door-to-Bed Process Flow Chart
February 4, 2011 | Toolkit
St. Francis Hospital in Indianapolis improved door to bed, length of stay and patient satisfaction by reducing delays in ED triage and registration.
Benchmarks and Best Practices
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Mid-Track Process Flow Chart
February 4, 2011 | Toolkit
Good Samaritan Hospital Medical Center expedited the care of the Emergency Severity Index (ESI) III patients by effectuating a reduction left without being seen rates and overall time to provider.
ETU Report Form
February 4, 2011 | Toolkit
Excela Health Westmoreland Hospital improved patient throughput rates by improving communication between the emergency department (ED) and the receiving inpatient units.
Consumer Engagement Best Practices
July 1, 2010 | Toolkit
Principles for engaging consumer leaders, and examples of success from Aligning Forces for Quality (AF4Q) alliances.
Expecting Success Toolkit
June 5, 2008 | Toolkit/Video
Ten hospitals with racially and ethnically diverse patient populations participated in Expecting Success: Excellence in Cardiac Care, a program of the Robert Wood Johnson Foundation aimed at improving quality of cardiac care while reducing racial, ethnic and language disparities. All 10 hospitals improved the quality of care being provided to their heart failure and heart attack patients.
Developing the Translation Brief
April 1, 2009 | Toolkit
The More Than Words Toolkit Series clarifies the translation process and provides a roadmap to help health care organizations improve the quality of their translated materials in order to get better results.
What Categories of Race/Ethnicity to Use?
September 5, 2008 | Toolkit
The Health Research Educational Trust recommends using a single race and ethnicity question that includes a Hispanic or Latino option.
Harvard Pilgrim Health Care: Pilot Test of IVR Outreach Calls as a Mechanism for Collecting REL Data
September 5, 2008 | Toolkit/Story
Background Harvard Pilgrim HealthCare (HPHC) has been using Interactive Voice Response (IVR) technology since 2003 to generate educational outreach calls to members who have not received necessary preventive or chronic care services within the recom ...
Kaiser Permanente: Qualified Bilingual Staff Model
September 5, 2008 | Toolkit/Story
Kaiser Permanente established the QBS model to expand the ways it provides culturally and linguistically appropriate care services and training to its staff and providers serving LEP members.
Kaiser Permanente: Health Care Interpreter Certificate Program
September 5, 2008 | Toolkit/Story
The innovative partnership between Kaiser Permanente and the City College of San Francisco (CCSF) provides a cost-effective and practical solution to training health care interpreters.