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Barriers to care: language and literacy

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Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 13, 2013 | Program Results Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

What Language Services Mean to Patients

April 6, 2011 | Program Results Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Results Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Overcoming Language Barriers to Care: Hablamos Juntos

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Results Report

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members

November 18, 2009 | Program Results Report

Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.

Creating a Video-Medical Spanish Interpreting System in Six Rural Nebraska Counties

November 18, 2009 | Program Results Report

The participating hospitals were connected to a videoconferencing system through a new statewide communications network known as the Nebraska Statewide Telehealth Network.

Hablamos Juntos: Improving Patient Provider Communication for Latinos

October 16, 2007 | Program Results Report

Hablamos Juntos: Improving Patient-Provider Communication for Latinos was the first national effort to help health care organizations meet the challenge of providing language services and signage.

Language Should Not be a Barrier to Good Health Care

February 1, 2003 | Program Results Report

The National Alliance for Hispanic Health monitored and informed health professional associations and community-based organizations about implementation of a presidential order on the provision of services to people with limited English proficiency.

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