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Barriers to care: language and literacy

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Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 13, 2013 | Program Results Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Developing Universal Symbols for Health Care Facilities

May 13, 2011 | Program Results Report

Project staff worked with a design team to create and test a set of universal graphic symbols to help people with limited proficiency in English find their way around health care facilities.

What Language Services Mean to Patients

April 6, 2011 | Program Results Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Results Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Initial Interpreter Qualifications Assessment Process

June 4, 2008 | Toolkit

Research demonstrates that the use of unqualified individuals can result in increased medical errors.

Interpreter Services Annual Services Competencies Assessment

June 4, 2008 | Toolkit

The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.

Language Barriers in Health Care

June 4, 2008 | Toolkit

Select Findings from the Literature

Interpreter Satisfaction Survey

March 1, 2007 | Toolkit

The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.

Overcoming Language Barriers to Care: Hablamos Juntos

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

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