Initial Interpreter Qualifications Assessment Process
June 4, 2008 | Toolkit
Research demonstrates that the use of unqualified individuals can result in increased medical errors.
Barriers to care: language and literacy
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Interpreter Services Annual Services Competencies Assessment
June 4, 2008 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
Language Barriers in Health Care
June 4, 2008 | Toolkit
Select Findings from the Literature
Interpreter Satisfaction Survey
March 1, 2007 | Toolkit
The presence of a readily accessible, qualified language services workforce is necessary for a high-quality program.
In Any Language
May 1, 2008 | Report
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
Measures
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
Addressing Language Barriers in Health Care
March 1, 2007 | Issue Brief
This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.
Cultural Competency Training and Performance Reports to Improve Diabetes Care for Black Patients
January 5, 2010 | Journal Article
Increasing clinician awareness of racial disparities and improving communication may enhance diabetes care among Black patients. This study evaluated the effect of cultural competency training and performance feedback for primary care clinicians on diabetes care for Black patients.
Language Services Program Assessment Questions
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
After-Hours Event Log
June 4, 2008 | Toolkit
Designing a system and process that supports getting the appropriate interpreter services to patients identified with language needs in a timely manner.