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Barriers to care: language and literacy

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  • Topic: Barriers to care: language and literacy
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Professional Interpreters are Costly, But Crucial

September 27, 2013 | Human Capital Blog Post

Many patients with limited English skills do not have the opportunity to communicate well with their child's pediatrician.

Fresh Ideas: Improving the Health of Immigrant and Refugee Communities

June 13, 2013 | Program Results Report

Fresh Ideas was a targeted solicitation for proposals that aimed to give immigrants and refugees the tools and support they need to improve and maintain their own health.

Telephone Interpretation Services Can Serve Hospitals Well

April 6, 2011 | Program Results Report

As the project manager at the University of Michigan said: "We could just grab the phone when patients came in who spoke languages for which we don't have an interpreter."

What Language Services Mean to Patients

April 6, 2011 | Program Results Report

"We would never have gotten this information if the doctor had just gone in with broken Spanish," said Beth Ebel, M.D. "Often you don't know what you're getting into with medicine. If you don't know the nuances of the situation it can be a problem."

Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients With Limited English Proficiency

March 1, 2011 | Journal Article

The language barrier can prevent Spanish-speaking patients from adhering to treatments and follow-up plans after visiting the ED. During ED visits, this trial provided Spanish-speaking patients, with limited English proficiency, the services of professionally trained medical interpreters.

Hablamos Juntos (Together We Speak)

August 12, 2010 | Journal Article

Hablamos Juntos supplied Spanish interpreters to health care providers in eight states. This study examined data from the program to determine if the presence of an interpreter improved communication between health care providers and their Latino patients.

Self-Reported Fluency in Non-English Languages Among Physicians Practicing in California

June 1, 2010 | Journal Article

International medical graduates contribute to the diversity of languages spoken by California physicians.

Overcoming Language Barriers to Care: Hablamos Juntos

January 1, 2010 | Book

In this chapter, Irene Wielawski, a free-lance journalist and former investigative reporter looks at Hablamos Juntos, examining its conceptual bases, observing the program in action, and offering some thoughts—based in part on the evaluation of the program—on the challenges to language-access programs and possible ways of overcoming them.

Testing a New Model of Health Care Interpreter

November 18, 2009 | Program Results Report

Inova, a not-for-profit health care system based in northern Virginia that includes hospitals, emergency and urgent care centers and other health-related organizations, established the role of the patient navigator to meet their needs.

Developing a Telephone Contact Center for Spanish-Speaking Health Plan Members

November 18, 2009 | Program Results Report

Through Hablamos Juntos, Molina saw an opportunity to pilot "TeleSalud," an in-house telephone contact center where Spanish-speaking members could access health care advice 24 hours a day.

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