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November 1, 2007 | Journal Article
This article focused on the relationship between limited English proficiency among the patient population and physician services. The study sample was 67 individuals, 45 physicians and 22 office managers, who participated in a total of nine computer-assisted telephone focus groups.
May 23, 2005 | Program Results Report
The Institute of Medicine conducted a study on health literacy, defined as the degree to which individuals have the capacity to obtain, process and understand basic health information and services needed to make appropriate health decisions.
February 1, 2003 | Program Results Report
The National Alliance for Hispanic Health monitored and informed health professional associations and community-based organizations about implementation of a presidential order on the provision of services to people with limited English proficiency.
February 20, 2008 | Program Results Report
Four competing nonprofit hospitals in upstate South Carolina realized they were facing common challenges.
May 1, 2008 | Report
This report highlights the experiences of the 10 hospitals participating in the Speaking Together program, showcasing the proven practices that were implemented to improve language services at the health care institutions.
June 4, 2008 | Toolkit
A successful language services program begins with a strong foundation.
June 4, 2008 | Issue Brief
While quality for all patients needs to improve, research shows that patients of different ethnicities may receive different levels of care.
June 4, 2008 | Toolkit
This toolkit provides advice to hospitals on improving quality and accessibility of language services.
January 1, 2007 | Toolkit
Providing appropriate language services depends on a health care organization¿s ability to accurately screen for language needs among its patients and to identify patients¿ preferred language for health care encounters. The use of standardized practices to collect this information will provide the hospital with an accurate assessment of the need for interpreter services, translated materials and signage.
March 1, 2007 | Issue Brief
This issue brief from the Speaking Together project, presents an overview of the program funded by the Robert Wood Johnson Foundation whose aim is to identify, test and assess strategies for hospitals to provide effective language services to patients with limited English proficiency.